Reboot the console by doing it on your controller first. Minor connection issues may be fixed by restarting your PS4. If your issue happens with a digital game version, just ignore this. This solution only applies if you’re using a game disc when playing. A worse situation is when you use a cracked game disc as it can potentially damage the optical drive. Although a PS4 can read slightly scratched discs, you should avoid using scratched game discs as much as possible. Try wiping the surface of the disc with a clean, soft cloth before inserting it. Inserting a dirty, scratched, or cracked game disc may damage the console or lead to crashing issue. Make sure that you only use a good working game disc. Clean your game disc (if game keeps crashing after inserting it).Below are the steps that you need to perform. You’re going to do a number of troubleshooting steps in order to identify the cause why your PS4 is crashing. In most cases, a modified software also prevents a console from connecting so if your PS4 won’t connect, consider reverting to the official software version. If your PS4’s software has been tampered with (jailbroken or modified), the new software may not be fully optimized or designed to work with new games. The other possible reason for your PS4 crashing issue can be with an unknown software glitch. Make sure to connect your PS4 to the internet and check if there’s an available update for the software. Outdated software can sometimes result to the system crashing for no apparent reason. If you use your PS4 sparingly, its software may need an update in order to read or run a game. In other situations, a corrupted saved game may result to this issue as well. In some cases, a bug can force the console to restart or crash to the Home screen. Like a regular computer, a PS4 may encounter errors that it may not be able to resolve on its own.
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